AUDIENCE TRUTH ENGINEFollow the decision
Follow your message through the refinery
Inside the refinery, a message has to get past four people before anything is bought. Each one asks a different question. See how far your version of the message gets, and where it stalls.
“Aramco's lower-carbon crude oil can give your business a lasting commercial advantage.”
- Lets it through
Is it worth it?
Chief Strategy Officer
“Interesting start. I'd make it about competitiveness, though.”
- Stalls here
Is it true?
Director, Energy Technology and Decarbonisation
“Could be true. But show me checked data before I believe the number.”
- Never sees it
Is it safe to say?
Director, Environment Health and Safety
Would ask: “Who has independently checked this claim?”
- Never sees it
Is it worth the money?
Managing Director, Energy and Infrastructure Finance
Would ask: “Even if it's true, is it worth real money?”
Gets past 1 of 4
Your message stalls with Chen Jing.
Back up the carbon claim. Put the method, what the figure covers and the supporting data right next to the claim.
What each person needs to let it through
- Show why it matters to the business
Link the choice to competitiveness, secure supply and long-term value, as well as lower carbon.
For Liu Xuemei · met by this version - Back up the carbon claim
Put the method, what the figure covers and the supporting data right next to the claim.
For Chen Jing · not convinced - Make the claim safe to say
Support any environmental benefit with an independent check, proof it meets Chinese rules and open reporting.
For Gao Yan · not convinced - Show what it's worth
Show how the choice affects costs, risk or value to customers, using realistic scenarios.
For Sun Ying · not convinced